Refund policy

RETURN AND REFUND POLICY

All merchandise sold by 5TH AVE LUX LLC is authentic luxury merchandise. Unless expressly identified as new, items are pre-owned and may show signs of previous use consistent with their age and condition.

ALL SALES ARE FINAL

Because our merchandise consists primarily of unique, pre-owned and collectible luxury items, all sales are final. We do not accept returns, exchanges or cancellations because of buyer’s remorse, fit, color variation between screens, or a change of mind.

Customers are responsible for reviewing all photographs, descriptions, condition information, measurements and included accessories before purchasing. We encourage customers to contact us with any questions or requests for additional photographs before completing a purchase.

AUTHENTICITY GUARANTEE

5TH AVE LUX LLC stands behind the authenticity of every item we sell. Items are inspected and, when applicable, authenticated by a professional independent authentication service.

If a customer has a good-faith concern regarding authenticity, the customer must contact us promptly and provide written findings from a mutually recognized independent authentication service. If an item is determined to be inauthentic, the customer will receive a refund of the purchase price after the item is returned in the same condition in which it was received.

INCORRECT ORDERS

If the customer receives an incorrect item, the customer must contact us within 48 hours of delivery. Photographs of the item, shipping box, packing materials and shipping label may be required. Customers must retain all original packaging while the claim is being reviewed

LEGAL RIGHTS

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

For questions concerning an order, authenticity or this policy, please contact 5TH AVE LUX LLC through the Contact page on our website.